Shipping & Returns Policy
Last updated: August 2026
Shipping
We ship worldwide from our base in the UK. All orders are processed within 1 business days of payment being confirmed. Orders placed on weekends or bank holidays will be processed the next working day.
Please note: international delivery times are estimates and may vary due to customs processing. We are not responsible for delays caused by customs or local postal services.
Customs, Duties & Taxes
International orders may be subject to import duties and taxes levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in our prices or shipping costs. We recommend checking with your local customs office before placing an order. If you place an order and refuse delivery at customs due to custom fees, you will be liable for the return shipping cost, this will be deducted from your final refund.
Tracking
Where available, you will receive a tracking number by email once your order has been dispatched.
Returns & Refunds
Online Orders
We want you to love everything you order from SABA. If you change your mind, we're happy to accept returns on eligible items within 30 days of the delivery date, subject to the following conditions:
- Items must be unused, unworn, and unwashed
- All original tags must be attached
- Items must be returned in their original packaging
- Proof of purchase must be provided
How to return: Email us at hello@bwelllife.co.uk within 30 days of receiving your order to request a return. We will provide you with return instructions. Please do not send items back without contacting us first.
Return postage: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds: Once we have received and inspected your return, we will process a full refund to your original payment method within 5–10 business days.
In-Store Purchases (Mercia Marina)
For purchases made in our physical store, we offer the following:
- Change of mind: We will issue a credit note valid for use in-store or online
- Faulty items: If your item is faulty, we will offer a full refund, exchange, or credit note at your discretion
In all cases, items must be unused and in their original condition, with proof of purchase.
Exceptions — Items We Cannot Accept Back
For hygiene and safety reasons, we are unable to accept returns on the following unless they are faulty:
- Skincare products and soaps
- Bath bombs and similar bath products
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery at hello@bwelllife.co.uk with your order number and photos of the issue. We will arrange a replacement, repair, or full refund as appropriate.
Contact Us
If you have any questions about shipping or returns, please get in touch:
SABA Email: hello@bwelllife.co.uk Website: sabaonline.co.uk
In-store: Mercia Marina, Willington, Derbyshire, DE65 6DW