Refund policy

Return and Refund Policy

At B Well Life, we strive to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully to understand your options in different scenarios.

1. Faulty or Damaged Items: If the item you received is faulty or damaged, we sincerely apologize for any inconvenience caused. In such cases, we offer a full refund of the purchase amount. To initiate a refund, please follow these steps:

• Notify us of the issue within 7 days of receiving the product, Please contact hello@bwelllife.co.uk
• Provide clear images or a detailed description of the fault or damage.
• Once we verify the issue, we will process a full refund to your original payment method.

2. Change of Mind Returns: If you've had a change of heart and wish to return an item that is undamaged and in its original packaging, we accept returns within 30 days from the date of purchase. In these instances, we will provide you with a pre-paid return label and issue you a full refund back to your original payment method, providing the goods arrive back to us unused & not damaged. To proceed with a change of mind return:

• Notify us of your intention to return the item within 30 days of the purchase date. Please contact hello@bwelllife.co.uk
• Ensure the product is in its original, unopened packaging.

General Guidelines for Returns:

• All returns must be accompanied by the original proof of purchase.
• Items must be in their original condition, including all packaging and accessories.
• We provide a label for a trackable shipping service for return shipments.

Contact Information: If you need assistance or have any questions regarding our return and refund policy, please contact our customer service team at hello@bwelllife.co.uk or call a member of the team on 01283 354259.

B Well Life Ltd, The Piazza Findern Lane, Willington, Derby, England, DE65 6DW

Note: This policy is subject to change, Please review it periodically for any updates.